Information about easyFerry
easyFerry is a joint venture of Ferryhopper S.A. (owner of the ferry booking engine ferryhopper.com) and easyGroup Ltd (easyFerry trademark licenser). Ferryhopper S.A. operates all the booking and operational aspects of easyFerry.
The Ferryhopper S.A Company
This page is operated by FERRYHOPPER S.A under a license agreement with easyGroup. FERRYHOPPER S.A. is a Greek company with tax number 800769311, headquartered in Athens. The selling of ferry tickets and other travel related services are provided in collaboration with Champion Travel of Athens tourist agency, headquartered in Athens, Patision 25 (October 28), and operating license from EOT 0206E61000284101. Whenever Ferryhopper is mentioned in the current Terms and Conditions, FERRYHOPPER SA is implied while in the relevant cases FERRYHOPPER SA and Champion Travel of Athens are both implied.
General terms and conditions
Combined and indirect trips and itineraries
Ferryhopper is the first online platform that provides the service of booking different trips in a combined indirect route with a stopover, thus offering more options to users. However, the combination of different trips in no way implies a combined booking of these individual tickets provided either by the same or different ferry operator companies, and each ticket is sold separately. The responsibility for the successful completion of the combined travel and the right choice of response time is fully borne by the user who chooses to buy a combination of trips, ie an indirect route with a stopover. Ferryhopper bears no responsibility in any way in case the customer fails to complete the combined trip for any reason, including a delay in any trip, modification of the time day or route of a trip or choice of inadequate waiting time between the trips or any other cause that will not allow the customer to complete the combined trip. In any case, Ferryhopper informs the customer through notification messages during the booking procedure and before payment of the inherently separate nature of the different tickets they are purchasing. Ferryhopper also at this time explains to the user that the responsibility is borne entirely by the traveler to ensure they are able to make the connections on their route.
Ferryhopper will make all reasonable attempts to warn users against booking trips with short waiting times, especially on connections that are inherently likely to be delayed.
For booking ferry tickets online, payment is possible via credit card, PayPal or any other provided e-payment type enabled at the time of the transaction. Ferryhopper currently supports payments with Visa, Mastercard, Maestro credit cards and Masterpass through the banks Eurobank S.A and Alpha Bank S.A.. All transactions are conducted in Euro (€) according to the exchange rate of your card provider that is valid at the time of the transaction. Please note that your bank or payment system may apply their own inter-bank exchange rates, foreign currency transactions or service fees on top of the prices you see on our website.
Ferryhopper is not required to transfer the tickets or other travel documents to the user before the successful completion of the payment procedure. In the rare case where the payment is successfully completed, but that the booking, for any reason is no longer technically possible, such as for example in the case of a server timeout or any other technical error, Ferryhopper will refund the customer within 24 hours the exact amount which was paid in Euros, without levying any fees of any kind. The customer’s bank may then withhold the value of the amount from the customer, based on their own procedures. Ferryhopper has no control or responsibility concerning banks’ own internal processes in this manner.
Confirmation of booking
When purchasing any service through Ferryhopper, users will receive a booking confirmation via email. Users are expected to verify the correctness of the details and data contained within this reservation confirmation email and notify Ferryhopper immediately, and at the latest within 24 hours, of any discrepancies or errors that may be included. Delayed reporting of errors and/or discrepancies in no way entitles the user to withdraw from the contract.
Ferry tickets, domestic or foreign, can be sent to the customer by courier with an additional cost clearly described and outlined before the payment procedure. The customer can alternatively pick up their tickets either from the offices of Champion Travel of Athens or from the official ferry company’s tourist agency offices in every departure port. In case the customer books a hotel or a car, the customer receives the voucher and reservation code respectively via e-mail. For organized trips, the customer will receive all relevant information documents via e-mail.
Ferryhopper bears no responsibility regarding travel documents (passports, visa, etc.) the client should possess for making a trip. The validity and originality of any necessary documents is is solely the responsibility of the passenger.
Cancellations - changes
The modification or cancellation of a ferry itinerary, a trip or another product or service and the conditions governing such a change or cancellation are subject to the terms and conditions set by each specific provider. Ferryhopper has no influence in this process and bears no responsibility for it. The cost that may occur due to the change or cancelation of a travel service, which is determined by the terms of each provider is exclusively covered by the user.
Cancellation or modification requested by the customer
If the supplier provides the user with the right to cancel or modify the selected product or service, the user is required to inform Ferryhopper about the cancellation or modification request.
For requests submitted online either via email or by phone, at least 4 calendar days are required for processing. For the fulfillment of any modification or cancellation request and in order to meet deadlines as dictated by ferry operators’ policy, an additional period of four days is imposed. The aforementioned extension is not applicable in cancellation/modification requests submitted in person by visiting either our offices or the ferry operator’s offices, in which case the request will be processed immediately.
In the case of a cancellation or modification requested by the customer, Ferryhopper will refund the corresponding amount in Euros, withholding a cancellation fee of 6€ (euros) per booking. This fee covers the operational and transactional expenses of the cancellation/modification procedure.
In the case that the initial purchase included a service fee, this will be withheld instead of a cancellation fee. Prior to any booking, users must read and agree with the fare and cancellation regulations of each specific ferry operator or the provider of the purchased service.
Cancellation or modification caused by the ferry operator
In case the customer has purchased tickets for an itinerary that has been changed or cancelled without the customer’s liability, Ferryhopper will apply all reasonable means to change or cancel the reservation accordingly. In such a case, Ferryhopper will not charge any additional cancellation fees. In these cases, Ferryhopper will change or cancel the purchased tickets following the official terms and conditions of the ferry operator involved. Ferryhopper has no liability for charges dictated by the ferry operators cancellation policy, and the customer is not eligible for any additional claims towards Ferryhopper.
If the customer has collected paper coupon tickets for a trip that has been cancelled or changed, either from Ferryhopper offices or from any other ticket collection office, the customer is obliged to return the paper coupon tickets to Ferryhopper offices, in order to be eligible for a refund. The aforementioned rule is imposed by all ferry operators when paper coupon tickets have been issued.
Ferryhopper and Champion Travel of Athens have no responsibility for: the unavailability of services or products, mistakes, omissions, breaches or denials of the provider, wounding, death, property damage or other damage that may result from the respective services supplier, delays, cancellations, overbooking, strike, or force majeure which are not in direct control of Ferryhopper. Privacy in third party links online and the information provided. The information published by the supplier for the services offered.
For the use of this website, the user guarantees that they are over 18 years and takes responsibility for any use of this website by minors on behalf achievements. The user has and must use the website in accordance with the law and following the written rules. It is strictly prohibited to make any use of the site for purposes misleading, or speculative purposes that could cause a malfunction in the provision of services achievements. Any illegal move to the use of the site will result in the exclusion of the user from accessing the provided by this service.
The content of this website belongs exclusively to Ferryhopper and FERRYHOPPER SA. It is prohibited to perform any copying, distribution, processing, resale, the creation of derivative works, or misleading the public about the real provider of this website.
Modification - Renewal of General Terms
Ferryhopper, i.e. FERRYHOPPER SA, has the right to amend or renew the above Terms and Conditions on the use of this site, at any time with effect for the future without creating an obligation to inform the user.
This website, as well as the content that belongs to «FERRYHOPPER SA», established and operated under Greek law and is based on street Kallirrois 23, Athens 11743, Greece. The content of this website is protected by the applicable copyright provisions, and no modification or further reproduction is allowed. «FERRYHOPPER SA » has no responsibility for the content of any third-party websites included as links or references on this website and has no responsibility for any loss or damage arising from such content. Any reference to other websites is only for the convenience of users of this website. All communication with «FERRYHOPPER SA » through this website or otherwise are confidential. Αny collection, maintenance, processing and transmission of personal data to notify users in «FERRYHOPPER SA », through this website is collected and treated in use and processing in accordance with the applicable provisions on the protection of personal data and in particular, according to the provisions of Law, as in force. The sender of any information on this website is responsible for their content, truthfulness, and accuracy. This website is aimed at people over 18 years. Access to this website and use the services provided by this service implies the explicit and unconditional acceptance of each user of the terms of this legal notice. «FERRYHOPPER SA » reserves the right to modify the content of this legal notice unilaterally and without prior notice to users. Any modified version of this legal notice replaces the previous one. Users are required before receiving any service through this website to refer to the contents of this legal notice. If you have any questions regarding this legal notice, the protection of personal data that you enter on this website or other aspects of our privacy practices, please contact us.